Delivery & Returns.

Delivery

DAWN DESIGNS offers free shipping on all orders above 400 DKK to the nearest GLS parcel shop. For private delivery parcel the shipping fee is 79 DKK.

On orders under 400 DKK our shipping fees are:
Shop Delivery — 39 DKK
Private Delivery Parcel — 79 DKK

Standard shipping time in Denmark is 1-3 days. You can stay informed of the delivery via the tracking number you received in your Shipment Confirmation email, or by contacting our customer care.

We’re only shipping to Danish addresses. Please contact Customer Care if you live outside Denmark.

Note that the delivery times above are estimates. DAWN DESIGNS can’t be held responsible for delays that occur at GLS.

As soon as you receive the item, you should check it for any errors, damages or defects. If, against all expectations, errors, damage or defects should occur, you should contact our customer support as soon as possible.

Returns & Exchanges

DAWN DESIGNS offers free returns and exchanges on all orders placed through dawndesigns.dk. If you decide to return any products, you can either get a full refund or exchange your item for another size or color. We offer 14 days return policy from the day you received your order. Returns must be reported no later than 14 days after you received your order, by completing the return formula. After the return has been reported, the items must be shipped within 14 days.

We offer a 14 days free trial period. This mean that you reserve the right to a full refund upon returns even after 14 days of usage.

Please follow this guide if you wish to return or exchange any products:
1) Create a return ticket by complete the return formula below
2) After creating a return ticket, we’ll send you a return label within 24 hours
3) Print the return label and stick it to the outside of your package you wish to return
4) Deliver the package at the nearest GLS ParcelShop. You can find the nearest ParcelShop by clicking here

After we receive the retuned items, it can take up to 14 days for the refund to show on your account.

Return formula
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